Developing expert system with soft systems concept

The traditional approaches used for the development of expert systems are mainly based on the interaction between the knowledge engineer and the domain expert. However. the role of user in the development process has been undermined. The human factors involved in the user/expert-system interaction are fundamental to the development of expert system and must be taken into account. This paper adopts the soft systems concept to represent the expert system development as a soft system which allows us to consider all relevant facets of the environment. Based on the soft systems concept, a new methodology for establishing the expert system development system (ESDS) is introduced.